Contact

For any questions, comments, concerns, or general assistance that will make your experience with us more convenient, please contact us below.


Brown Truck Parts
5625 West Central Ave.
Toledo, OH 43615

419-754-3200

sales@browntruckparts.com  

Phone Orders

  • You can place orders 24/7 by Visa/MC on our secure site or by sending a email to  sales@browntruckparts.com  or you can call 419-754-3200 OR 419-704-7652. These numbers are only for placing orders, application questions and general inquiries. Please feel free to call us 8 Am to 8 PM, 7 days a week and use our automated system for inquiries outside of our working hours. . 

Cancellations 

Pre-shipping Cancellations:

  • Most orders placed with Brown Truck Parts that are in-stock usually ship same day or next day. Because of this, Brown Truck Parts do not guarantee pre-shipping cancellations on any order’s with in-stock items.  
  • Email us at sales@browntruckparts.com  as soon as possible. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. 

Pre-shipping Cancellations for Backordered Items:

  • Back-ordered items may ship at any time.  Because of this, Brown Truck Parts do not guarantee cancellations on any orders containing back order items. 
  • However, customers may submit a cancellation request for orders that have back-ordered item’s by emails us at sales@browntruckparts.com . Please allow 48 hours to ensure order has not shipped.

Products

  • All products sold by Brown Truck Parts are considered new, factory sealed & covered by manufacturer warranties unless obviously specified.
  • If you find your package is not delivered in this condition, please contact us immediately at sales@browntruckparts.com .  Brown Truck Parts do not offer any technical assistance. We cannot offer advice on compatibility of items. We are not technicians, only quality retailers with competitive prices. 
  • On most products we provide detailed specifications to obtain information about our products. Please contact the manufacturers for accurate answers to your technical questions and compatibility.  
  • Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time

Shipping Time Lines

  • Most of our orders get shipped within 2 to 3 business days upon payment. 
  • Please allow 3-7 business days for items which may not be in stock. 
  • The delivery time for UPS & FedEx ground is 3 to 5 business days.